FAQ

1. What products does Clafety offer?

Clafety offers a Luxury & Comfort bed for your cat for all seasons winter & Summer to make them feel good and give them love they deserve.

2. How do I place an order?

Simply browse our product categories, select the items you'd like to purchase, and click the "Add to Cart" button. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.

3. What payment methods do you accept?

We accept major credit cards , Razorpay(Visa, MasterCard, American Express) and PayPal for secure and convenient payments.

4. How long does shipping take?

Shipping times vary depending on your location. Our standard shipping typically takes 5-12 days business days while international shipping may take 5-12 business days. For more detailed information, please refer to our Shipping Policy.

5. How do I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your shipment. You can also log into your Clafety account to check your order status.

6. What is your return policy?

If you are not completely satisfied with your purchase, we offer a hassle-free return process within 30 days of receiving your order. Please refer to our Return Policy for more details.

7. What do I do if my order is damaged or incorrect?

If your order arrives damaged or you received the wrong item, please contact us at clafety.com@gmail.com 1-3days of delivery, and we will make it right.

8. Can I change or cancel my order?

If your order has not been processed or shipped, we may be able to modify or cancel it. Please contact us immediately at clafety.com@gmail.com.Once the order is shipped, we are unable to make changes.

9. Do you offer international shipping?

Yes, we ship to several countries. However, customs fees, duties, and taxes may apply, which are the responsibility of the customer. Please check our Shipping Policy for more details.

10. How can I contact customer service?

You can reach our customer service team by emailing us at clafety.com@gmail.com.We aim to respond to all inquiries within 24-48 hours.